FAQ

How long will my order take?

Orders are processed in 1–3 business days. Standard delivery typically takes 5–10 business days after shipment. We currently ship within the USA only. Delivery times are estimates and are not guaranteed.

How much is shipping?

Standard shipping rates are based on order weight and are shown at checkout. Rates range from $3.99 to $14.99. US standard shipping is free on orders of $100 or more.

What is your return policy?

We accept eligible returns within 7 days of delivery. Items must be unworn and in their original condition with all original tags attached. Email contact@shopcelinastudio.com within 7 days of delivery to start a return. Please wait for return instructions before sending an item back.

Who pays for return shipping?

The customer is responsible for return shipping unless the return is due to a shipping error or damaged item. Original shipping and handling charges are non-refundable.

When will I get my refund?

After we receive and inspect an eligible return, refunds are processed to the original payment method within 5–7 business days. Your bank or payment provider may take additional time to post the refund.

Do you offer exchanges?

No. Celina Studio does not offer exchanges. You may return an eligible item under the return policy and place a new order separately.

How do I track my order?

You'll receive a shipment confirmation email with tracking information when your order ships. Tracking may take some time to become active.

Do you offer a first-order discount?

Yes — welcome in! Use code WELCOME10 at checkout for 10% off your entire order. One use per customer.

Where are you located? Do you have a physical store?

Celina Studio is an online-only boutique based in Sheridan, Wyoming. We don't have a physical storefront — everything happens right here, and we ship to customers across the USA.

How can I contact you?

Email us at contact@shopcelinastudio.com or call +1 661-570-5352. We reply to every message.

Is checkout secure?

Yes. Checkout is encrypted and processed securely — we never see or store your full payment details.

What if my item doesn't fit?

We accept eligible returns within 7 days of delivery — items must be unworn with all original tags attached. We don't offer exchanges, so simply return the item and place a new order in the right size.