FAQs
ORDERS & SHIPPING
How long does shipping take?
Orders are processed within 1–3 business days. After shipment, estimated delivery within the United States is 7–15 business days. Delivery times may vary due to the carrier, holidays, weather, or other circumstances beyond our control.
What are your shipping rates?
For U.S. orders, we offer $4.99 flat-rate shipping on orders under $100. Orders of $100 or more qualify for FREE shipping.
How can I track my order?
Once your order has shipped, tracking information will be sent to the email address provided at checkout. Please allow some time for the carrier to scan and update your tracking information.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or shipment.
Do you ship internationally?
Currently, Celina Studio ships exclusively within the United States.
RETURNS & REFUNDS
What is your return policy?
We want you to shop with confidence. Eligible items may be returned within 30 days, subject to our return requirements and conditions. Please review our Returns & Refunds Policy before requesting a return.
What condition must an item be in to qualify for a return?
Returned items must be new, unused, and in their original condition and packaging, where applicable.
What if my item arrives damaged or incorrect?
Please contact our Customer Support team promptly with your order number and clear photos of the item and packaging. We will review the issue and help determine the appropriate resolution.
How long does a refund take?
Once an approved return has been received and processed, refunds are issued according to our refund procedures. The time for the funds to appear in your account may also depend on your payment provider.
PRODUCTS
How do I choose the right size?
For dresses and footwear, please review the size information provided on the individual product page before placing your order. Measurements can vary between styles, so we recommend checking the available size information carefully.
Will the product color look exactly like the photos?
We make every effort to display product colors accurately. However, colors may appear slightly different depending on your lighting conditions, monitor, phone, or other device settings.
PAYMENTS
What payment methods do you accept?
Celina Studio accepts major payment methods available at checkout, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. Available options may vary depending on your checkout and payment eligibility.
Is my payment information secure?
Payments are processed through secure payment systems at checkout. Celina Studio does not request or store your complete payment card information through customer support.
CUSTOMER SUPPORT
How can I contact Celina Studio?
Our Customer Support team is available to assist with orders, products, shipping, returns, and other questions.
Email:
Contact@shopcelinastudio.com
Business Hours:
Monday–Friday
9:00 AM–5:00 PM EST
For existing orders, please include your order number so we can assist you more efficiently.